Crowd Cow takes pride in our products arriving to your doorstep in perfect condition!
We use eco-friendly insulation and always pack enough dry ice in our orders to keep your items frozen during transit. However, unexpected transit delays or temperature increases in your region may cause partial or full thaw of your products.
Once your order arrives, please open and inspect the packages. If the meat is still partially frozen or very cold to the touch, like you’ve just taken it out of the fridge (roughly 40 degrees Fahrenheit), it is safe to eat per the USDA! If you are concerned about the safety of your product, don't hesitate to reach out to our Customer Care team. One of our Care Associates would be happy to help you!
For more information on how to tell if the meat is safe for consumption, review our article on what to do if your meat did not arrive frozen.